Friday, January 14, 2005

Philadelphia radio show host offshores his racist, sexist and hatred filled views against an Indian Call center worker.

In case you were too busy to notice or just too occupied cooking your chicken curry and dal chaaval, this happened on December 15th 2004.

On the above clip is part of a show that aired last month in Philadelphia's Power 99 without complaint. The host of Star and Buc Wild Show, Star posed as a white father trying to buy beads so his 6-year-old daughter could look like tennis stars Venus and Serena Williams. After learning his query had been answered by a call center in India, he exploded, blasting the woman who answered as "a filthy rat eater" and threatening to "come out there and choke the... out of you.".........

From Ed' blog
Apparently, the wakeup crew at Philadelphia's Power 99 radio think that it's absolutely hilarious to call a customer service line outsourced to India and berate an employee with sexist and racist banter.

Here's a transcript:

NARRATOR INTRO: Wakeup with Star and Buc Wild in the mornings of Power 99 FM.

STAR: I'm going to play this call from earlier before we get out of here. This is the, uh, call that I made to -- I thought it was a company here locally. Not that I was surprised.
(laughter)

STAR: I saw this infomercial about, uh, what are these things called again? Oh, the, uh...

FEMALE VOICE: Bead? Oh shoot.

STAR: Anyway, let -- let's just play the call. I was surprised when I got somebody on the line in East India. These little beads that I saw. Little white kids, uh, a little machine that puts them in their hair.

FEMALE VOICE: Mm'hm.

STAR: Play it.

(tape begins)

STEENA: This is Steena. How may I help you?

STAR: Hi, Stain-a, you say?

STEENA: Yes.

STAR: (in fake Indian accent) Yeah, I called and I just got hung up on. I'm calling from America about the quick beads for my daughter's, uh, hair. Quick beads.

STEEA: Okay. May I have your ZIP code please?

STAR: 10274.

STEENA: 10274?

STAR: Yes. Get it right. Now are you in India? Because I just spoke to someone in India who hung up on me.

STEENA: Thank you. I am from India, ma'am.

STAR: Okay. So my call is being outsourced to India.

STEENA: That's right.

STAR: In... in regards to my six year old, white American daughter who wants to get the quick beads like Serena and Venus Williams.

STEENA: Now. I'll definitely place an order for that. See...

STAR: What's that?

STEENA: ...in the ad, she called to place a quick bead of counier. To ensure proper handling...

STAR: Ma'am, I don't know what the hell you're saying. Hang on a second. Let me try and get something straight here. The quick beads, like Venus and Serena Williams, that to advertise to -- to the white kids on television. This call has been outsourced to India?

STEENA: That's right.

STAR: Well, ma'am, what the eff would you know about an American white girl's -- uh, uh -- hair? And quick beads.

STEENA: Just to inform you, ma'am, we're a national chain services company. And we're just taking calls on the opposite...

STAR: Listen, bitch! Don't get slick with the mouth! Don't you get slick with me, bitch!

STEENA: Now if you continue to speak this language, I will disconnect the call.

STAR: Listen to me, you dirty rat eater. I'll come out there and choke the eff out of you.

(laughter)

STAR: You're a filthy rat eater. I'm calling about my American six year old white girl. How dare you outsource my call? Get off the line, bitch!

(laughter; end of tape)

STAR: Pull it up.

(laughter)

STAR: Heard they listen well out there.


Filthy rat eater? I dont know about you, but that kind of language makes my blood boil. My brother works at a call center and this could happen to him too. I have only this advise for my brother: if this happens think of it as part of your training and handle it professionally like the call center girl in the above clip did.

1 Comments:

At 8:23 PM, Anonymous Anonymous said...

i work for one as well, and its really sad to hear this kind of language, rat eaters, snake charmers, the works ...........well i console myself at least i am seated in the confines of a plush A/C cabin (graduated from my call taking days a few years ago) there is this thick headed abusive trucker who is whining about his credit card not yet activated. Serves him right that the systems are down!!! but it is getting to be a way of life and most of the guys know to take it in their stride so such cheap gimmicks dont make them break in to a sweat, Cheers!!

 

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